Contact

Your First Visit

On the day of your appointment, please arrive 10-minutes early to ensure we have enough time to prepare any outstanding paperwork.

We are mindful that your time is valuable and would like to avoid keeping you waiting.  However, occasionally a patient may present that requires a little extra time spent on them, which may cause unforeseeable scheduling delays beyond our control. Where possible, we will advise you if we are running late. We apologise in advance if you are kept waiting.

Before your appointment

Before your appointment

During your first appointment, a thorough medical and diagnostic work-up may be required.  If you have completed any tests (blood test results, MRI within 6-months, X-Ray, CT scan, etc), please email these to our administration team prior to your appointment date so they can be thoroughly reviewed prior to your appointment.

  • We are a private clinic and charge private-practices fees, except for Pensions, who are bulk-billed.
  • Full payment is required on the day of your appointment for a visit in person. We then send the claim to Medicare on your behalf and you will receive the Medicare rebate directly into your nominated bank account, usually within 2 working days.
  • Full upfront payment in advance is required for all Telehealth consultations. You may wish to pay at the time of booking, or we will contact you a week before your appointment to arrange.
  • Private health insurance does not cover consultation costs unless you are an inpatient in the hospital.
If you need to cancel an appointment, please telephone our clinic during business hours and allow at least 24 – 48 hours’ notice so that we can offer your appointment time to other patients that are eagerly waiting for a consultation. Same-day cancellations may attract a cancellation fee, which would need to be paid before further consultations are offered.

What to Bring

  • A current referral from your GP or Specialist 
  • Medicare, DVA and Pension cards
  • Your Private Health Insurance details
  • Any tests or scans, including blood tests, ultrasounds, X-rays, MRIs or CTs you have had done
  • A list of all medications you are on (including prescription, vitamins, supplement or herbal medicines)
  • Any relevant correspondence from other specialists who may be involved in your care
  • List of any known allergies
  • Glasses (if you wear them)
  • A list of any questions you may wish to ask so you don’t forget on the day

You are welcome to bring a support person to your appointment if you wish to do so.

Cutting-Edge Diagnostic & Therapeutic Neurology​

We offer the latest evidence-based diagnostic and therapeutic neurological care, spanning the fields of neurophysiology, electroencephalogram (EEG), and botox treatment.

Get in touch to make a booking.

Contact Us

Phone

Locations

Team

Our Services

Clinic Info

Careers

Copyright Canberra Neurology 2024