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Telehealth Consultations

Canberra Neurology offers Telehealth consultation services, which allow for video consultations over the internet.

This service is mainly reserved for follow-up appointments and reviews, as often, an initial comprehensive physical examination is necessary.

Depending on your condition / presenting problem, we may be able to arrange for an initial assessment to be done via Telehealth, then decide upon the next step in your management. However, generally speaking, Telehealth is mainly appropriate for follow-up appointments / reviews only, as often a comprehensive physical examination is necessary during your initial consultation.

Telehealth is an excellent way to reduce time spent on travel, fuel costs and time needed off work. If you would like to have a Telehealth consultation, please contact us.

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Requirements for Telehealth

Telehealth is a convenient option for many patients, but there are a few things to organise ahead of time:

  • A Valid Referral: Please email ([email protected]) or fax a valid referral from your GP prior to your scheduled appointment. This will need to be triaged to ensure it is appropriate to conduct your review via Telehealth.
  • Imaging and Reports: Our Neurologists will need to see copies of previous tests, where applicable. Please contact the rooms ahead of time to ensure we have received all the correct imaging and reports.
  • A Completed New Patient Form: If this is your first appointment, please complete and return the New Patient Form prior to your consultation.

What You Will Need

  • A smartphone, tablet or computer with a camera and microphone
  • A steady internet connection
  • Google Chrome browser (recommended for best experience)
  • A quiet, well-lit location free from interruptions (e.g. home office)
  • A friend or family member to help position the camera and assist with physical tests (preferred but not essential)
  • A list of your current medications
  • Any questions you wish to discuss with your Neurologist

How Do I Access Telehealth?

At the time of your appointment, you will receive a link to join your Telehealth consultation. Please click the link at your scheduled appointment time to connect with your Neurologist.

We strongly recommend performing a test run a few days before your scheduled appointment to ensure that any technical problems can be resolved in advance.

Pre Call Test

Please allow a one-hour window around the time of your appointment, should your doctor be running late. Every effort is made to ensure this doesn’t occur, but complex cases and technical issues can occasionally cause delays.

How Do I Get My Test Forms or Prescriptions?

Following your Telehealth appointment, our office will post or email you any necessary paperwork, request forms or prescriptions.

If an urgent prescription is required, we can arrange for it to be faxed directly to your pharmacy.

Telehealth Fees

All Telehealth consultations attract a private fee, payable on the day of service. Please note that Medicare does not offer a rebate for the initial consultation, which is therefore entirely out-of-pocket. Medicare rebates are available for all subsequent telehealth consultations, provided you have a valid referral. Please ensure your referral is received prior to your appointment.

Payment can be made via bank transfer or as directed by our reception team prior to your appointment. For a full list of fees and rebates, please contact our Practice team.